Work from Home/customer support Assistant Job in New York

The Visible Alpha Client Support team is a global team based in New York and Mumbai that provides support to investment professionals on the Visible Alpha platform. Team members gain in-depth industry knowledge, read research models and reports, and develop technical skills. They work in close collaboration with different teams within the organizations with various functions like Sales, Success, Technology, and Content. We value open communication, excellence in our work, and a passion for providing top-notch support.

Responsibilities and Impact:
Serve as an integral member of our global Commercial team by providing client support throughout the client lifecycle, beginning with the onboarding process.

Become a domain, product, and workflow expert – allowing you to manage issues around data and application logic that require deep investigation.

Communicate effectively and professionally with internal and external stakeholders to promptly resolve questions and issues across all Visible Alpha products.

Escalate product, technical, and data issues to relevant departments with sufficient information on time.

Create and maintain documents to track internal processes.

Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.

Compensation/Benefits Information:
S&P Global states that the anticipated base salary range for this position is $ 43,740.00 to $75,258.75 . Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .

What We’re Looking For:
Basic Required Qualifications:
Familiar with the SaaS industry.

Understanding of Global Financial Markets and company’s financial statements.

Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences.

Strong analytical and troubleshooting skills – you are passionate about problem-solving and can think critically, multi-task, and succeed in high-pressure environments

Additional Preferred Qualifications:
1-2 years of industry experience in a SaaS environment.

Bachelor’s degree in Business, Finance, economics,Accounting and Engineering.