Online Chat Support Specialist-Remote Job

About the job

Company Overview

Greaterclarity is a forward-thinking company dedicated to enhancing customer experiences through innovative solutions. We pride ourselves on our commitment to excellence and our ability to adapt to the ever-changing needs of our clients.

Job Title

Online Chat Support Specialist – Customer Support Fully Remote

Job Location

Alabama, USA, Alaska, USA, Alberta, Canada, Canada, Kansas, USA, Manitoba, Canada, Nebraska, USA, Nevada, USA, New Brunswick, Canada, Nova Scotia, Canada, Ohio, USA, Pennsylvania, USA, Quebec, Canada, United States

Job Description

As an Online Chat Support Specialist at Greaterclarity, you will play a crucial role in delivering exceptional customer service through our online chat platform. This fully remote position offers the flexibility to work from various locations across the USA and Canada, allowing you to contribute to our mission of excellence from the comfort of your home. You will be responsible for assisting customers with inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

• Respond to customer inquiries via online chat in a timely and professional manner.
• Resolve customer issues and provide solutions to enhance customer satisfaction.
• Maintain a high level of product knowledge to assist customers effectively.
• Collaborate with team members to ensure a seamless customer experience.
• Document customer interactions and feedback for continuous improvement.
  

Required Skills

• Excellent written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Proficiency in using online chat platforms and customer support tools.
• Customer-focused mindset with a passion for helping others.